Privacy Policy - Rio Master Games

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use any of our mobile games, applications, or related services ("Service"), and explains your privacy rights and how the law protects you.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. The definitions shall have the same meaning whether they appear in singular or plural.

Definitions

Account means a unique account created for you to access our Service or parts of our Service.

Affiliate means any entity controlling, controlled by, or under common control with us.

Company ("we," "us," or "our") refers to Rio Master Games DMCC.

Country refers to: United Arab Emirates.

Device means any device that can access the Service (e.g., mobile phone, tablet, or computer).

Personal Data means any information that identifies or can identify an individual.

Service refers to any mobile game, mobile application, or related service we operate.

Service Provider means any natural or legal person who processes data on behalf of the Company.

Usage Data means data collected automatically, such as device information or gameplay activity.

You means the individual using the Service, or the company/legal entity on whose behalf the individual uses the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Device identifiers
Game progress or account details
Contact information (only if voluntarily provided, e.g., support requests)

Usage Data

Usage Data is collected automatically when using the Service. This may include:

IP address
Device type and operating system
Mobile device identifiers
Browser type
App version
Pages/features used
Time spent in-game
Gameplay interactions

This information helps us improve stability, performance, and user experience.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain the Service, including monitoring its usage.
To manage your Account, if applicable.
For contract performance, including purchases or agreements made through the Service.
To contact you regarding updates or important notices.
To provide news, offers, or information about similar services unless you opt out.
To manage your requests, such as customer support.
For business transfers, including mergers or acquisitions.
For analytics, usage trends, and performance improvements.
For any other purpose with your consent.

Sharing Your Personal Data

We may share your information in the following situations:

With Service Providers to support, analyze, or improve the Service.
For business transfers during mergers or acquisitions.
With Affiliates, provided they honor this Privacy Policy.
With business partners to offer certain promotions or services.
With other users, if you choose to share information publicly.
With your consent, for any other reason required.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes stated in this Policy. Usage Data may be retained for internal analysis or as required by law.

Transfer of Your Personal Data

Your information may be transferred to and processed in locations outside your jurisdiction where data protection laws differ. We ensure appropriate safeguards are in place to protect your data.

Delete Your Personal Data

You may request to delete your Personal Data at any time.

You can:

Delete information via in-app settings (if available)
Request deletion by contacting us at info@riomaster.com

Some data may be retained when required by law.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger or acquisition, your data may be transferred.

Law Enforcement

We may disclose your data to comply with legal obligations.

Other Legal Requirements

We may disclose your data to:

Comply with legal obligations
Protect our rights and property
Prevent wrongdoing
Protect public safety
Defend against legal liability

Third-Party Services and SDKs

We use third-party software development kits ("SDKs") and service providers to operate, analyze, secure, and improve our Services. These may include:

Unity Analytics
Adjust
AppLovin MAX
Meta (Facebook SDK)
GameAnalytics
Rio Master Analytics (our internal analytics systems)

These providers may collect and process information such as:

Device identifiers
Advertising identifiers
Device information
Usage and gameplay events
Attribution and marketing campaign information
Performance and diagnostic information

Such information is used to measure game performance, understand user behavior, improve gameplay experiences, analyze marketing effectiveness, detect fraud, and support advertising operations.

Advertising Identifiers and Attribution

Where permitted by applicable law and platform requirements, we may collect and process advertising identifiers, including:

Apple's Identifier for Advertisers (IDFA)
Android Advertising ID (AAID)

Advertising identifiers may be used for:

Attribution and campaign measurement
Advertising performance analysis
Fraud prevention
User acquisition optimization
Advertising monetization

Users may manage advertising permissions through their device settings.

Customer Support and Feedback

If you contact us through our customer support channels, submit bug reports, suggestions, feedback, or other inquiries, we may collect and process:

Your in-game player identifier
Device information
Game version information
Information related to your request
Any email address or contact information voluntarily provided by you
Communications exchanged with our support team

We use this information solely to provide support, investigate issues, improve the Service, and respond to your requests.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your Personal Data, including:

The right to access your Personal Data
The right to correct inaccurate Personal Data
The right to request deletion of Personal Data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

📧 info@riomaster.com

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. Where required by applicable law, we implement appropriate safeguards to protect Personal Data transferred internationally.

Data Retention

We retain Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. Examples may include:

Analytics data
Attribution data
Customer support records
Fraud prevention and security records
Legal compliance records

Retention periods may vary depending on legal, operational, and business requirements.

Security of Your Personal Data

While we use commercially acceptable means to protect your data, no electronic storage method is fully secure. We cannot guarantee absolute security.

Children's Privacy

Our Service does not target users under the age of 13. We do not knowingly collect data from children under 13. If you believe such data was provided, please contact us so we can remove it.

Links to Other Websites

Our Service may contain links to third-party sites. We are not responsible for their content or privacy policies.

Changes to This Privacy Policy

We may update this Policy from time to time. Changes become effective when posted on this page. You are advised to review this Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

📧 info@riomaster.com